Refund policy

We accept returns on full-priced items within 7 days of delivery for a refund, exchange, or store credit — so you can purchase with confidence.

To be eligible, items must be unused, with all tags attached, and returned in their original packaging.

Please note:

• Discounted items are final sale and cannot be returned or exchanged
• Return shipping costs are the responsibility of the customer

To initiate a return, please contact us at hello@theoriginalbag.com

Incorrect, damaged or faulty items

If you receive an incorrect, damaged, or faulty item, please contact us within 48 hours of delivery at hello@theoriginalbag.com including your order number and photos.

We will arrange a replacement or refund as quickly as possible.